Is it just me?

The following scenarios have all occurred in my life over the past couple of weeks:

1. I put in an order to have three prescriptions filled at the pharmacy, two meds for Hudson and one for me. I went back three different times to pick them up. The first time nothing was ready because Hudson's doctor hadn't authorized his refills yet and they were out of my medication and had to have it sent from somewhere else. Frustrating, but I'll come back. The second time, Hudson's doctor still hadn't approved his, but they were able to give me a half fill on mine and "the other half will be ready tomorrow." The third time, Hudson's doctor had STILL not approved his order, and after working that out by a mean call to the doctor's office, I was told mine would be ready "in about 15 minutes." Great. I told them I would do my grocery shopping and come back. I returned in 30 minutes. Waiting at the counter. Waiting. Still waiting. Finally the guy asked if he could help me and after looking in the computer for a couple of minutes he responds with, "Yes, the pharmacist just needs to finish that up and it will be ready in about 15 minutes." I almost lost it. I angrily yelled, "NO! I was told 30 minutes ago it would be ready in 15 minutes!" And then this poor guy got the whole story and I informed him I would be walking out with my order in less that two minutes. And I did.
2. While we're on the issue of the medical care, I clearly have had some issues with our pediatrician's office. It seems it takes entirely too long to get bloodtest results. (I get blood drawn ALOT with my doctor and I know it does not take two weeks to get results.) And in response to the issue in #1 they said they were having problems with a new computer system and hadn't received any of the electronic refill requests from the pharmacy. Sure. Yesterday I took Hudson in for his 10 day check-up after his pneumonia diagnosis. I had a 4:00 appointment, so we all arrived promptly at 3:55. The receptionist asked his name, looked confused, and then asked when his appointment was. She searched in the computer for a bit and then said he wasn't in the schedule. She got up and went to the back. When she returned she said to me, "Dr. ____ said she will see him." (Like she was doing me some kind of huge favor.) My response: I know she will. We have a 4:00 appointment with her." And just about every time we've been in, when one of the nurses calls for one or both of my children out of the waiting room, they call out, "Ella!?" I have seen them call out other children's first names so I know they are mistakenly reading our last name (and mispronouncing it) as the first name. Doesn't seem like a huge deal but they do it Every. Single. Time. Even after I mentioned it to the doctor and she apologized (and then she referred to Harper as "Ella" in the same conversation. Incredible.) And its not even so much the issue of calling out the wrong name as it is shaking my confidence in their ability to read a medical chart. But isn't it pretty standard: "last name, first name." And then I'm going to let these people inject substances into my children's bodies?? Hmmm.
3. Scott and I went furniture shopping on Sunday, January 2nd. We found a good deal on a twin bed for     Hudson at a nice furniture store so we purchased it. The salesman said they would call when it came in, in about three weeks. If you're doing the math, this would be around January 23rd. About a week after the 23rd I hadn't heard anything, so I called to check-in. The girl told me she would send the company an email about it and get back with me.  About two more weeks go by and I still haven't heard anything back. I call again this week, February 23rd. I talked to the original salesman who seemed surprised we hadn't received it and says he'll look into it. He calls back the next day and says that the company had shipping delays when it got really cold and it should be arriving to their warehouse in 7-10 days. For those of you keeping track, that's 9 weeks after I ordered it and 6 weeks after it was supposed to arrive. And nobody deemed it necessary to call and let me know it was being delayed, or even call me back after they were looking into it. Also, I'm pretty sure the rest of the world was able to recover fairly quickly from Snowstorm '11. Not to mention (and by that I mean definitely mention) that the big ice/snow storms didn't occur until well after January 23rd. I'll keep you updated because I know you are dying to know when/if it comes in.
4. Over a week ago, I booked an appointment online at my hair salon for this Sunday at 1:00. I worked it into our day where Scott would take the kids after church, etc. The salon sent me an email to confirm, which I did. Then they texted me to confirm, to which I replied, "I'll be there!" On Friday, my phone rang with a number I didn't recognize. I answered, even though I usually don't. It was the hair place and this is our conversation:

Salon girl: Yes, I'm calling to confirm your appointment for Sunday.

Me: Yeah, I already confirmed. I'll be there.

Salon girl: OK. Would you like to come at 12:15 or 3:45? (Implying for me to pick one of these two times as my only options.)

Me: Umm, I thought my appointment was at 1:00?

Salon girl: Well, we won't have time in the schedule to finish you. There's a computer glich or something and it shouldn't have let you pick 1:00.

Doesn't it seem weird that they had me confirm in two specific ways, only to tell me I can't come then? And its just hugely inconvenient (especially when you have two kids to handoff) to have a confirmed plan you've worked out and then have to go through all the avenues to change it again. Oh, and if you're curious, I'll be arriving at 12:15 now.

Props if you're still reading after all my complaining. My point is this: I'm a nice, sweet person. I like to give people the benefit of the doubt. I want to say, "Man, that stinks you're having computer issues. I know what that's like." And I try to extend grace to people because I know so much grace has been extended to me. But I feel like in our society, things will not get done properly and people will not do their jobs correctly and timely unless you become angry, demanding, and somewhat irrational in dealing with them. But when that happens, what really stinks is that I wind up looking like the bad guy! Like I'm taking things too seriously and just need to relax. But there's no value placed on a customer's time and money. On the other hand, I wonder if being really nice and forgiving and understanding to people is somehow sending the wrong message: a green light to be taken advantage of. So I'm struggling in my approach in all these scenarios. I keep trying to remember "in your anger do not sin" (Ephesians 4:26) like I always tell my kids. God gave us the emotions of anger and frustration, but its what we do with them that's the key. And I know some situations are bigger deals than others, so I'm trying to keep things in perspective. I think its OK for me to be irritated and to tell the applicable people about it. But I'm trying to make sure I don't let my emotions and sensitivity get the best of me. Even if my son graduates high school without ever getting his bed.